On Windows 7, 10 & 11
Here are some steps you can take to fix your Zeb K11 USB keyboard that is not working in Windows 7:
- Check the USB ports. Make sure that the USB ports on your computer are working properly. You can try plugging in another USB device to see if it works. If the other device does not work, then the USB ports on your computer may be faulty.
- Update the keyboard drivers. Go to the Zeb website and download the latest drivers for your keyboard. Once you have downloaded the drivers, install them on your computer.
- Restart your computer. Sometimes, a simple restart can fix problems with your keyboard.
- Disable USB selective suspend. USB selective suspend is a feature that can cause problems with USB devices. To disable USB selective suspend, go to Control Panel > Power Options > Advanced > USB Settings and uncheck the box next to "Allow the computer to turn off USB ports to save power."
- Reset the keyboard. To reset the keyboard, unplug it from your computer and then plug it back in.
- Contact Zeb support. If you have tried all of the above steps and your keyboard is still not working, you can contact Zeb support for help.
Additional tips that may help you fix your Zeb K11 USB keyboard:
- Make sure that the keyboard is plugged into a USB 2.0 port. USB 3.0 ports may not be compatible with some keyboards.
- Try using a different USB cable. If you are using a long or damaged USB cable, it may be causing problems with your keyboard.
- Try using the keyboard on another computer. If the keyboard works on another computer, then the problem is likely with your computer.
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